Shipping policy
Last Updated: 4 September 2026
1. UAE DELIVERY ONLY
Moazzam Watches currently provides online delivery within the United Arab Emirates only.
We do not currently offer international delivery through our Website.
2. DELIVERY CHARGES
Delivery charges apply to eligible online Orders with a total order value of less than AED 500.
The applicable delivery charge will be clearly displayed at checkout before you complete your purchase.
For online Orders of AED 500 or more, the applicable delivery charge, if any, will be displayed at checkout.
Delivery charges may vary depending on the delivery location, delivery method or other applicable circumstances. The final delivery charge applicable to your Order will be the amount displayed at checkout before payment is completed.
3. ESTIMATED DELIVERY TIME
Our standard estimated delivery time is generally:
2–3 Business Days
Delivery estimates are not guaranteed delivery dates.
Delivery time may vary depending on:
- Product availability;
- payment authorisation;
- delivery location;
- courier capacity;
- weekends and UAE public holidays;
- weather or road conditions;
- security restrictions;
- incorrect or incomplete delivery information; and
- circumstances outside our reasonable control.
4. ORDER PROCESSING
Orders are normally processed after payment has been successfully authorised and the required Order information has been verified.
Orders placed during weekends, public holidays or outside relevant operating hours may begin processing on the next applicable Business Day.
5. DELIVERY ADDRESS
You are responsible for providing accurate delivery information.
Please ensure that your:
- name;
- mobile number;
- building name or number;
- street;
- area;
- emirate; and
- other relevant delivery information
are correct.
Incorrect or incomplete information may cause delays or failed delivery attempts.
6. COURIER CONTACT
Our courier or delivery partner may contact you by telephone, SMS, WhatsApp or another appropriate communication method to arrange delivery.
You may be required to provide reasonable confirmation or identification before a valuable Product is handed over.
7. DELIVERY ATTEMPTS
The courier may make one or more delivery attempts depending on its operational procedures.
If delivery cannot be completed because the recipient is unavailable or the delivery information is incorrect, the courier may reschedule delivery or return the package to us.
We may contact you to arrange another delivery attempt.
8. TRACKING
Where tracking is available, we may provide tracking information after the Order has been dispatched.
Tracking availability may depend on the courier and delivery method.
9. DELAYED DELIVERY
We will take reasonable steps to fulfil Orders within the estimated delivery period.
Delivery may be delayed due to courier disruption, weather, road closures, public holidays, security restrictions, incorrect customer information, technical issues, high order volumes or other circumstances beyond our reasonable control.
If we become aware of a material delay, we will make reasonable efforts to notify you.
10. DAMAGED PACKAGES
If a package appears seriously damaged when delivered, please notify the courier where appropriate and contact Moazzam Watches as soon as reasonably possible.
Where possible, photograph:
- the outer package;
- shipping labels;
- visible damage; and
- the Product after opening.
Please retain the packaging until we advise otherwise.
11. WRONG OR MISSING PRODUCTS
If your delivery contains an incorrect Product, missing item or materially different Product, contact us promptly at:
We will investigate and arrange an appropriate solution.
12. SPLIT DELIVERIES
Where an Order contains multiple Products, we may fulfil the Products in separate shipments where reasonably necessary.
If this occurs, we will endeavour to provide appropriate delivery information.
13. RETAIL STORE COLLECTION
Where store collection is offered for a particular online Order, the relevant store and collection instructions will be communicated during or after the ordering process.
You may be required to present your Order Confirmation and appropriate identification or transaction information.
Where a collection deadline is specified, failure to collect within that period may result in the Order being returned to our fulfilment process.
14. PHYSICAL RETAIL STORE PURCHASES
Products purchased directly from our physical retail stores are normally handed to the customer at the time of purchase unless another delivery or collection arrangement is agreed.
Where a retail-store customer requests delivery after purchase, any applicable delivery arrangements and charges will be communicated separately.
15. CASH ON DELIVERY
COD may be available for eligible UAE online Orders.
Where COD is selected, payment must be made in the manner specified by us or our delivery partner before the Product is handed over.
16. FAILED DELIVERY AND RETURN TO SENDER
If an online Order cannot be delivered after reasonable delivery attempts, it may be returned to Moazzam Watches.
We may contact you to arrange another delivery attempt.
Additional delivery charges may apply where a new delivery is required because of incorrect customer information, repeated failed delivery attempts or another circumstance attributable to the customer, where permitted by law.
17. RESTRICTED DELIVERY LOCATIONS
Certain locations may be subject to delivery restrictions because of courier coverage, security requirements, access restrictions or other operational considerations.
If we cannot deliver to the location provided, we will contact you to seek an alternative arrangement where reasonably possible.
18. LOSS DURING DELIVERY
Once an Order has been dispatched, we will work with the relevant courier to investigate delivery issues.
If an Order is confirmed as lost before delivery, we will take appropriate steps to resolve the matter in accordance with applicable law and the circumstances of the Order.
19. CUSTOMER RESPONSIBILITY
You are responsible for ensuring that someone is available to receive the Order or that appropriate delivery instructions are provided.
You should inspect the Product upon receipt and contact us promptly if there is an apparent issue.
20. CONTACT US
For shipping and delivery enquiries:
Moazzam Watches Trading LLC
Office No. 603, Moazzam Watches Trading LLC
Abraj Center, Al Sabkha Road
Dubai, United Arab Emirates
Email: support@moazzamwatches.com
Telephone: +971 4 294 3614
Website: www.moazzamwatches.com