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1. WHO WE ARE

Legal Entity: [FULL LEGAL COMPANY NAME]
Trade Licence No.: [NUMBER]
Address: [FULL ADDRESS]
Email: [EMAIL]
Privacy Contact: [EMAIL]
Website: www.moazzamwatches.com

For the purposes of applicable data protection legislation, Moazzam Watches may act as the controller of personal information collected through our Website and related business activities.

2. WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Information you provide directly

This may include:

full name;
delivery address;
billing address;
email address;
telephone/mobile number;
account information;
Order information;
Product preferences;
return and warranty information;
customer service communications;
information submitted through forms;
information you provide when contacting us.

Payment information

When you make a purchase, payment information may be processed by our payment service providers.

Depending on the payment method used, the payment provider may process payment card details, transaction information and other information required to authorize the transaction.

We do not intentionally collect or store complete payment-card information on our own systems where such information is processed directly by our payment service provider.

3. AUTOMATICALLY COLLECTED INFORMATION

When you browse the Website, certain technical information may automatically be collected, including:

IP address;
browser type;
device type;
operating system;
approximate location derived from technical information;
pages visited;
referring website;
browsing activity;
date and time of access;
Website interaction information.

This information may be used for security, analytics, Website functionality and performance.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

process Orders;
process payments;
arrange delivery;
provide customer service;
manage returns and refunds;
process warranty claims;
manage customer Accounts;
communicate with Customers about Orders;
respond to enquiries and complaints;
prevent fraud and unauthorized transactions;
maintain Website security;
improve our Products and services;
analyze Website performance;
administer promotions;
send marketing communications where permitted and appropriate;
comply with legal and regulatory obligations;
establish, exercise or defend legal claims;
perform other purposes disclosed to you at the time information is collected.

5. LEGAL BASIS FOR PROCESSING

Where required by applicable law, we process personal information on an appropriate legal basis, which may include:

your consent;
the performance of a contract or steps taken at your request before entering into a contract;
compliance with a legal obligation;
legitimate business purposes where permitted by law;
protection of rights and prevention of fraud;
other legally permitted grounds.

Where processing relies on consent, you may withdraw consent where applicable.

Withdrawal of consent does not necessarily affect processing that was lawfully carried out before withdrawal.

6. MARKETING COMMUNICATIONS

If you subscribe to our marketing communications, we may send information about:

new Products;
promotions;
offers;
events;
Website updates;
other Moazzam Watches marketing.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting:

[EMAIL]

We will process requests to stop direct marketing in accordance with applicable law.

7. COOKIES

Our Website may use cookies and similar technologies.

Cookies may be used for purposes including:

Website functionality;
shopping cart functionality;
remembering preferences;
analytics;
performance monitoring;
security;
advertising;
retargeting;
measuring marketing campaigns.

Some cookies may be provided by third-party service providers.

Where required by applicable law, we will provide appropriate choices or controls for non-essential cookies.

8. ADVERTISING AND RETARGETING

We may use advertising and analytics providers to help us understand Website usage and deliver or measure advertising.

Depending on the services actually enabled on the Website, these providers may use cookies, pixels or similar technologies.

Examples may include advertising platforms such as Google, Meta, TikTok or other providers used by Moazzam Watches.

The actual providers used may change from time to time.

Where required, we will provide appropriate notice and choices concerning advertising technologies.

9. THIRD-PARTY SERVICE PROVIDERS

We may share personal information with service providers where reasonably necessary to operate our business.

These providers may include:

payment processors;
courier and logistics companies;
Website hosting providers;
e-commerce platform providers;
IT and technical service providers;
analytics providers;
advertising providers;
email and communication providers;
customer service providers;
fraud-prevention providers;
professional advisers;
legal or regulatory authorities where required.

Service providers are expected to process personal information only as necessary to provide their services and in accordance with applicable contractual and legal requirements.

10. PAYMENT PROCESSORS

Payments may be processed through third-party payment providers.

The payment provider may collect and process information required to complete the transaction.

The applicable payment provider's privacy policy may also apply to information processed directly by that provider.

Where our Website uses a particular payment provider, its name and applicable terms may be identified during checkout or within the Website.

11. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be located outside the UAE or may process personal information through systems located in other countries.

Where personal information is transferred outside the UAE, we will take measures required by applicable UAE data-protection law concerning international transfers and protection of personal information.

12. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include access controls, secure communications, authentication procedures, monitoring and other appropriate safeguards.

No Internet transmission or electronic storage system can be guaranteed to be completely secure.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

fulfilling Orders;
maintaining business and transaction records;
handling warranty and return matters;
resolving disputes;
complying with legal and regulatory obligations;
preventing fraud;
enforcing agreements.

Retention periods may vary depending on the type of information and the purpose for which it is processed.

When personal information is no longer required, we may securely delete or anonymize it, subject to legal and operational requirements.

14. YOUR PRIVACY RIGHTS

Subject to applicable UAE law and any applicable limitations, you may have rights concerning your personal information, including rights to:

obtain information about processing;
request access to personal information;
request correction of inaccurate information;
request deletion where legally applicable;
request restriction of processing where legally applicable;
object to certain processing;
object to direct marketing;
withdraw consent where processing is based on consent;
exercise other rights provided by applicable law.

Requests should be submitted to:

[EMAIL]

We may need to verify your identity before processing a privacy request.

15. DIRECT MARKETING OBJECTION

You may object to the processing of your personal information for direct marketing purposes.

If you no longer wish to receive marketing communications, you can unsubscribe using the mechanism included in the communication or contact us directly.

16. CHILDREN'S INFORMATION

Our Website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

Customers under 18 should use the Website and place Orders only with the involvement and consent of a parent or legal guardian.

If we become aware that personal information has been collected improperly from a child, we will take reasonable steps to address the situation in accordance with applicable law.

17. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites or services.

Those websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices of third-party websites.

Customers should review the applicable privacy policy before providing personal information to a third party.

18. SOCIAL MEDIA AND COMMUNICATION PLATFORMS

If you contact us through social media, WhatsApp or another third-party communication platform, the relevant platform may process your information according to its own privacy policy and terms.

We may retain information from such communications where reasonably necessary to provide customer service, process Orders, resolve disputes or comply with legal obligations.

19. FRAUD PREVENTION

We may process information to identify and prevent:

fraudulent transactions;
unauthorized payment attempts;
account misuse;
suspicious activity;
theft;
other unlawful activity.

Where appropriate, information may be shared with payment providers, service providers or competent authorities.

20. LEGAL AND REGULATORY DISCLOSURES

We may disclose personal information where required or permitted by applicable law, including where necessary to:

comply with a legal obligation;
respond to lawful requests from authorities;
protect our rights;
protect customers or third parties;
investigate fraud or unlawful activity;
establish, exercise or defend legal claims.

21. BUSINESS TRANSFERS

If Moazzam Watches undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of the transaction, subject to applicable law and appropriate privacy protections.

22. DATA BREACHES

Where a personal data incident occurs, we will assess and respond to it in accordance with applicable law, including any applicable notification requirements.

23. PRIVACY COMPLAINTS

If you have a concern regarding how we handle your personal information, please contact:

Privacy Compliance Contact
Moazzam Watches
Email: [EMAIL]

We will make reasonable efforts to investigate and respond to privacy complaints.

You may also have rights to contact the relevant competent authority where provided by applicable UAE law.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes will be published on the Website with an updated effective date.

Where required by applicable law, we will provide additional notice for material changes.

25. CONTACT INFORMATION

For privacy questions, requests or complaints:

Moazzam Watches
Legal Entity: [FULL LEGAL NAME]
Address: [FULL ADDRESS]
Email: [EMAIL]
Privacy Contact: [EMAIL]
Website: www.moazzamwatches.com

Last Updated: August, 2026

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