سياسة الاسترجاع
Last Updated: 4 September 2026
1. 14-DAY ONLINE RETURN POLICY
For eligible purchases made through the Moazzam Watches Website, you may request a return within 14 days from the date you receive the Product.
This 14-day period is our voluntary change-of-mind return policy.
It does not restrict or replace any mandatory consumer rights you may have under applicable UAE law in relation to defective, damaged, incorrect, incomplete or non-conforming Products.
2. HOW TO REQUEST AN ONLINE RETURN
Please contact us as soon as possible at:
Email: support@moazzamwatches.com
Telephone: +971 4 294 3614
Please provide:
- Order number;
- customer name;
- Product details;
- reason for return; and
- photographs where requested.
We will provide instructions regarding the return process.
3. CHANGE-OF-MIND RETURN CONDITIONS
For an ordinary change-of-mind return, the Product should generally be:
- unused and unworn;
- in its original condition;
- free from scratches, dents or other customer-caused damage;
- returned with the original manufacturer's packaging;
- returned with manuals, warranty documentation and accessories supplied with the Product;
- returned with applicable tags and protective materials; and
- properly protected for return transportation.
For watches with adjustable metal bracelets, the bracelet should not have been resized if you wish to use the voluntary change-of-mind return option.
Products that have been engraved, personalised, modified or materially altered may not qualify for a voluntary change-of-mind return where exclusion is permitted by law.
4. RETURN PACKAGING
Please pack the Product securely to prevent damage during transportation.
You do not need to reuse the exact shipping box in which the Order was delivered. However, you should use suitable protective packaging capable of safely transporting a valuable watch.
We strongly recommend using a tracked and, where appropriate, insured return service.
5. COST OF CHANGE-OF-MIND RETURNS
Unless otherwise stated, the customer is responsible for the cost and risk of returning a Product under the voluntary change-of-mind return policy.
This does not apply where applicable law requires Moazzam Watches to bear return costs or provide another remedy, including appropriate cases involving defective, damaged, incorrect or non-conforming Products.
6. DEFECTIVE PRODUCTS
If you believe a Product is defective, please contact us promptly.
Depending on the circumstances, the Product may need to be inspected by:
- Moazzam Watches;
- the manufacturer;
- an authorised distributor; or
- an authorised service centre.
Where a defect or non-conformity is established, the appropriate remedy may include repair, replacement, refund or another remedy required or permitted under applicable UAE law.
7. DAMAGED PRODUCTS
If your Product arrives damaged, please contact us as soon as reasonably possible.
Where possible:
- photograph the Product;
- photograph the outer packaging;
- retain the packaging and shipping materials; and
- do not use or alter the Product unnecessarily.
This information may help us investigate the matter with the courier or relevant supplier.
8. INCORRECT OR INCOMPLETE ORDERS
If you receive:
- the wrong Product;
- an incorrect model or specification;
- a missing item; or
- an item materially different from what you ordered,
please contact us promptly.
We will investigate and arrange an appropriate solution.
9. RETURN INSPECTION
Returned Products may be inspected before a voluntary change-of-mind refund is approved.
Where a Product has been used, worn, damaged, modified or returned without required components, it may not qualify for the voluntary change-of-mind return.
This provision does not limit statutory remedies for defective or non-conforming Products.
10. REFUNDS
Once an eligible return has been approved, we will process the applicable refund.
Where reasonably possible, refunds will be made to the original payment method.
Actual processing time may depend on the payment provider or bank.
For COD purchases, we may request bank-account information or another appropriate payment method to process the refund.
11. EXCHANGES
Where an exchange is available, we may offer:
- the same Product;
- another Product of equal value; or
- another Product of higher value subject to payment of the difference.
Availability is subject to stock and applicable law.
12. RETAIL STORE PURCHASES
Purchases made directly through a Moazzam Watches physical retail store are governed by the return and exchange terms communicated at the time of that retail-store purchase, together with applicable UAE consumer-protection law.
Customers should retain their original retail-store invoice or receipt.
The 14-day Website return procedure does not automatically apply to a purchase made directly at a physical retail store, unless Moazzam Watches expressly extends that policy to the purchase.
Nothing in this section limits mandatory remedies relating to defective, damaged, incorrect or non-conforming Products.
13. SALE AND DISCOUNTED PRODUCTS
Sale and discounted Products may be subject to specific return or exchange terms disclosed at the time of purchase.
Any such terms must not restrict mandatory consumer rights under applicable UAE law.
14. GIFTS
Where a Product is purchased as a gift, the refund may generally be made to the original purchaser or original payment method, subject to applicable payment-provider requirements.
15. PRODUCTS NOT ELIGIBLE FOR VOLUNTARY CHANGE-OF-MIND RETURN
Subject to applicable law, the voluntary change-of-mind return policy may not apply where a Product:
- has been worn or used;
- has been damaged after delivery;
- has been scratched or materially altered;
- has been engraved or personalised;
- has been resized or modified;
- is missing original packaging or important accessories; or
- cannot reasonably be resold in its original condition.
These exclusions do not remove statutory remedies for defective or non-conforming Products.
16. CONSUMER RIGHTS
Nothing in this Policy is intended to exclude, restrict or waive any mandatory consumer right or remedy available under applicable UAE law.
Where a Product is defective, damaged, incomplete, inconsistent with its description or otherwise subject to statutory consumer protections, the applicable legal remedy will apply regardless of our voluntary 14-day change-of-mind policy.
17. CONTACT US
Moazzam Watches Trading LLC
Office No. 603, Moazzam Watches Trading LLC
Abraj Center, Al Sabkha Road
Dubai, United Arab Emirates
Email: support@moazzamwatches.com
Telephone: +971 4 294 3614
Website: www.moazzamwatches.com