سياسة الخصوصية

Last Updated: 4 September 2026

1. INTRODUCTION

Moazzam Watches LLC ("Moazzam Watches", "we", "us" or "our") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, protect and retain personal information when you:

• visit or use our Website;
• create an online Account;
• purchase Products online;
• visit or purchase Products from our physical retail stores;
• contact us;
• request a return, refund or exchange;
• request warranty or repair services;
• communicate with customer support; or
• otherwise interact with Moazzam Watches.

We process personal information in accordance with applicable UAE data-protection requirements.

2. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

2.1 Identity and Contact Information

This may include:

• name;
• email address;
• telephone or mobile number;
• billing address;
• delivery address; and
• other contact details you provide.

2.2 Transaction Information

This may include:

• Products purchased;
• Order number;
• invoice information;
• purchase value;
• payment status;
• delivery information;
• return and refund information;
• warranty information;
• repair and after-sales information; and
• customer-service communications.

For physical retail-store purchases, information may be collected for issuing invoices, processing payments, warranty support, returns, repairs and customer service.

2.3 Technical Information

When you use our Website, we may automatically receive information such as:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• referring pages;
• date and time of visits;
• interactions with the Website; and
• technical and performance information.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• process and fulfil Orders;
• process payments;
• arrange delivery;
• issue invoices and receipts;
• provide customer service;
• manage Accounts;
• process returns, refunds and exchanges;
• administer warranties and after-sales services;
• communicate about Orders and purchases;
• respond to enquiries and complaints;
• prevent fraud and unauthorised transactions;
• protect our Website, stores, systems and customers;
• improve our Products and services;
• conduct analytics;
• send permitted marketing communications;
• comply with legal and regulatory requirements; and
• establish, exercise or defend legal claims.

4. INFORMATION COLLECTED THROUGH OUR RETAIL STORES

When you purchase Products or request services through a Moazzam Watches physical retail store, we may collect personal information reasonably necessary to complete the transaction or provide the requested service.

This may include information required for:

• sales invoices;
• payments;
• warranty registration or support;
• repairs;
• returns and exchanges;
• product reservations;
• special orders;
• customer support; and
• after-sales services.

If a particular retail location uses CCTV or another security system, applicable notices and procedures may apply at that location.

5. PAYMENT INFORMATION

Payments may be processed through third-party payment service providers.

Where a payment provider processes your card payment, that provider may collect and process payment-card information in accordance with its own privacy and security practices.

We do not intentionally retain complete payment-card security information where it is processed directly by an authorised payment service provider.

6. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your personal information to communicate with you about Products, promotions, offers and services.

You may object to or stop direct marketing communications at any time.

You may unsubscribe using the applicable unsubscribe mechanism or contact us at:

support@moazzamwatches.com

Under UAE personal-data legislation, individuals may have the right to object to processing for direct marketing, including related profiling.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies for purposes including:

• essential Website functionality;
• shopping-cart functionality;
• remembering preferences;
• analytics;
• performance monitoring;
• security;
• advertising; and
• remarketing or retargeting, where enabled.

The particular cookies, technologies and service providers used by our Website may change from time to time.

8. THIRD-PARTY ADVERTISING AND ANALYTICS

Where enabled, we may use third-party analytics and advertising services to understand Website usage, measure advertising effectiveness, improve our services and show relevant advertising.

These providers may use cookies, pixels or similar technologies.

Third-party providers may include advertising or analytics platforms selected by us from time to time.

We do not represent that a particular third-party provider will always be used.

9. SHARING PERSONAL INFORMATION

We may share personal information where reasonably necessary with:

• payment processors;
• courier and delivery providers;
• ecommerce and Website technology providers;
• hosting and IT providers;
• analytics providers;
• advertising and marketing providers;
• email and communication providers;
• customer-service providers;
• fraud-prevention providers;
• manufacturers, authorised distributors or service centres where required for warranty or after-sales support;
• professional advisers;
• insurers;
• government authorities or law-enforcement bodies where legally required; and
• other service providers necessary to operate our business.

We do not sell personal information as a business practice.

10. INTERNATIONAL PROCESSING

Some service providers we use may process personal information outside the UAE.

Where personal information is transferred internationally, we will take steps required by applicable UAE data-protection law regarding such processing and transfers.

11. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

• fulfilling transactions;
• providing customer support;
• warranty and after-sales services;
• complying with legal requirements;
• resolving disputes;
• preventing fraud; and
• maintaining appropriate business records.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

13. YOUR RIGHTS

Subject to applicable law and relevant conditions, you may have rights concerning your personal information, including the right to:

• request access to personal information;
• request correction of inaccurate information;
• request deletion where legally available;
• request restriction of processing where applicable;
• object to certain processing;
• object to direct marketing;
• withdraw consent where processing is based on consent; and
• submit a complaint regarding personal-data processing.

To make a privacy-related request, contact:

support@moazzamwatches.com

14. CHILDREN

Our Website is not intended for independent purchases by persons under 18.

Where a minor uses our services, a parent or legal guardian should supervise and provide any consent required by applicable law.

15. THIRD-PARTY WEBSITES AND SERVICES

Our Website may contain links to third-party websites, social-media platforms or other services.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the applicable privacy policy of any third-party service before providing personal information.

16. BUSINESS TRANSFERS

If Moazzam Watches is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will be published on our Website together with the applicable "Last Updated" date.

18. CONTACT US

For privacy-related questions, requests or complaints:

Moazzam Watches Trading LLC
Office No. 603, Moazzam Watches Trading LLC
Abraj Center, Al Sabkha Road
Dubai, United Arab Emirates

Email: support@moazzamwatches.com
Telephone: +971 4 294 3614
Website: www.moazzamwatches.com